Jurnal Administrasi Bisnis (JAB) is the biannual scientific journal of Business Administration, published by the Center for Business Studies (CEBIS), Business Administration Study Program, Faculty of Social and Political Sciences, Parahyangan Catholic University. Jurnal Administrasi Bisnis is issued two (2) times a year, every May-July and October-December, which contains essays or research results in Business Administration. Jurnal Administrasi Bisnis aims to disseminate the ideas and scientific analysis in the field of Business Administration. Jurnal Administrasi Bisnis (JAB) adalah jurnal ilmiah Administrasi Bisnis yang diterbitan dua kali setahun oleh Center for Business Studies (CEBIS), Jurusan Administrasi Bisnis, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Katolik Parahyangan. Jurnal Administrasi Bisnis diterbitkan 2 (dua) kali dalam setahun, setiap bulan Mei-Juli dan Oktober-Desember, yang memuat essay dan atau hasil penelitian dalam kajian Administrasi Bisnis. Jurnal Administrasi Bisnis bertujuan untuk menyebarkan hasil pemikiran dan analisis ilmiah dalam bidang Ilmu Administrasi Bisnis. p-issn : 0216-1249 | e-issn : 2541-4100 (https://portal.issn.org/resource/ISSN-L/0216-1249) Portal Garuda : http://garuda.ristekbrin.go.id/journal/view/6054?page=16 https://garuda.kemdikbud.go.id/journal/view/6054 Google Scholar : https://scholar.google.com/citations?hl=en&user=Tw9jO0AAAAAJ
Business Administration Department - Universitas Katolik Parahyangan
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DESIGNING A PERFORMANCE-BASED INCENTIVE SYSTEM FOR SPECIALIST DOCTORS IN BPJS HEALTH SERVICES AT RS CAHYA KAWALUYAN
Hospitals in the National Health Insurance (JKN) era face challenges due to the shift in payment methods from retrospective (Fee for Services) to prospective (case-based payment). This change drives efficiency improvements without compromising service quality.This study formulates a performance-based incentive system for specialist doctors to enhance the efficiency and quality of BPJS Kesehatan patient services at RS Cahya Kawaluyan. Using a case study approach and both quantitative and qualitative analysis methods, the incentive system is designed with the Ongoing Professional Practice Evaluation (OPPE) as a performance measurement tool.The study results propose an incentive system based on individual performance, measurable indicator-based evaluations, periodic payments, and collaboration between the Medical Committee and the Human Resources Department. Doctors' performance is assessed using nine key indicators, with patient satisfaction and regulatory compliance being the most crucial indicators.To enhance the effectiveness of the incentive system, regular patient satisfaction surveys, regulatory compliance monitoring, and improved time management for doctors are recommended. System optimization can be achieved through integration with the hospital information system, strengthening interdepartmental collaboration, and conducting socialization and training programs. System implementation is expected to drive efficiency, motivation, and improved service quality among specialist doctors at RS Cahya Kawaluyan
Copyright (c) 2025 Jurnal Administrasi Bisnis https://creativecommons.org/licenses/by/4.0
EVALUATING SERVICE QUALITY OF SECURITIES TRADING APPLICATIONS: A CASE STUDY OF APPLICATION X USING E-SERVQUAL AND IPA
Application X is an application for conducting securities transactions launched by Securities Y. Application X frequently experiences disruptions that hinder transactions, resulting in unsatisfied customers. This study aims to analyze the gap between users' perceptions and expectations of the service quality of the application and provide suggestions for improvement priorities for Application X. The E-Servqual method is used to evaluate user satisfaction with the service quality of the application, while the IPA method is used to determine the improvement priorities. The results show that there are negative gap values between users' expectations and users' perceptions of the service quality of Application X, -1.17. It means that users' perceptions do not meet expectations. The improvement priorities based on the IPA method include the RDN fund top-up process being quick, the application is accessible at any time, resolving user issues quickly, having a clear system failure handling process, displaying an accurate portfolio, making it easier for users to find the desired stock information, displaying accurate transaction fees in the Trade Confirmation, and ensuring the smooth operation of PIN and password authentication.
PENGARUH DIGITAL LITERACY TERHADAP KNOWLEDGE SHARING INTENTION KARYAWAN DI SEKTOR MANUFAKTUR DAN SEKTOR RETAIL
Munculnya internet dan perkembangan teknologi digital yang semakin beragam mengharuskan karyawan untuk meningkatkan literasi digital mereka. Literasi digital yang baik akan membantu memudahkan karyawan untuk menggunakan teknologi dalam aktivitas pekerjaan mereka sehari-hari. Niat berbagi pengetahuan karyawan menjadi hal yang penting agar perusahaan dapat berkembang lebih baik lagi. Penelitian ini akan menguji apakah literasi digital karyawan berpengaruh terhadap niat berbagi karyawan di perusahaan sektor manufaktur dan sektor retail. Jenis penelitian yang dilakukan adalah mixed methods. Pengambilan data dilakukan dengan menggunakan dua metode yaitu kuesioner dan wawancara. Kuesioner disebarkan kepada orang-orang yang memenuhi kriteria yaitu karyawan yang bekerja di sektor manufaktur dan sektor retail serta terkumpul sebanyak 60 responden. Sedangkan wawancara dilakukan dengan 5 orang responden untuk melengkapi data kuantitatif. Analisis data kuantitatif dilakukan dengan menggunakan SPSS 29 yaitu melalui uji validitas, uji reliabilitas, uji normalitas, uji heteroskedasitas, uji linearitas, regresi linear sederhana, uji hipotesis dan uji koefisien determinasi. Sedangkan data hasil wawancara dianalisis menggunakan analisis tematik. Dari hasil pengujian yang sudah dilakukan ditemukan bahwa Digital Literacy memiliki kontribusi nilai terhadap Knowledge Sharing Intention sebesar 43,4% dan dapat disimpulkan bahwa Digital Literacy berpengaruh terhadap Knowledge Sharing Intention karyawan di sektor manufaktur dan sektor retail.
OPTIMALISASI FUNGSI MANAJEMEN SUMBER DAYA MANUSIA DALAM PERUSAHAAN: STRATEGI REKRUTMEN DAN PENILAIAN KERJA PADA KARYAWAN EKSPATRIAT
This study aims to explain the strategy of optimizing the human resource management function in a company, focusing on the recruitment strategy and performance assessment of expatriate employees. This study takes a case study on the placement of Indonesianexpatriates in a multinational company operating in Malaysia. This type of research is descriptive research with a qualitative approach. Data collection methods used include interviews and literature studies. Interviews were conducted with expatriate employees, namely Indonesian citizens working in Malaysia. The results of the study indicate that the recruitment strategy used involves a selection process that considers cultural adaptability, international work experience, and technical competence. Expatriate employee performance assessment is carried out through target-based performance measurements that are adjusted to the local cultural context. Factors that influence expatriate performance include adaptability, interpersonal communication, and support from the company in dealing with cross-cultural obstacles. This study also identifies the main challenges faced by expatriates, such as differences in work culture,stereotypes, and language barriers, which affect their performance and interactions with local employees. Cross-cultural integration and training strategies are important elements in optimizing the human resource management function in multinational companies.
PENGARUH LITERASI KEUANGAN DAN KEMUDAHAN TRANSAKSI TERHADAP PENGGUNAAN SHOPEE PAYLATER
The increasing use of internet for online shopping has contributed to its popularity. Paylater, a convenient and practical payment method, enables users to finalize purchases instantly and defer payments to a subsequent due date. Nonetheless, prudent utilization of Paylater is crucial to prevent prospective financial complications. Financial literacy is essential for helping people manage their finances successfully and identify potential financial hazards. The aim of this study is to look at how financial literacy and transaction convenience affect the use of Shopee Paylater. The quantitative research method was used, with data collected through a questionnaire distributed to 82 students from the 2020 cohort at Universitas Nurtanio Bandung who use Shopee Paylater. Purposive sampling was used, along with multiple linear regression analysis. The results show that financial literacy has no impact on the utilization of Shopee Paylater. On the other hand, transaction convenience has an effect. Simultaneously, financial literacy and transaction convenience have an impact on the utilization of Shopee Paylater.
TRANSFORMASI SOSIAL DAN EKOLOGIS PEREMPUAN PASCA PELATIHAN ECOPRENEURSHIP: STUDI KASUS SUSTAINABILITY SCOOL
This study explores the social and ecological transformation of women after participating in the ecopreneurship training program at Sustainability School (SScool), an educational community focused on environmental sustainability and women's economic empowerment. Using a qualitative phenomenological approach, this research examines alumni experiences in changing consumption patterns, increasing environmental awareness, developing sustainable businesses, and contributing to social empowerment within their communities. The findings reveal that SScool's training fosters more sustainable consumption habits, such as selecting natural materials for production, waste management, and reducing synthetic product usage. Environmental awareness has increased, reflected in the adoption of waste reduction principles and the growth of a circular economy mindset. Alumni have successfully developed sustainability-driven businesses, although challenges remain, such as high production costs and low consumer awareness of eco-friendly products. Socially, alumni act as change agents by sharing knowledge through training, business collaborations, and environmental education. Integrating critical pedagogy and constructivist theory, this study highlights the importance of experiential learning and social interaction in driving social change and supporting the achievement of Sustainable Development Goals (SDGs) in Indonesia. The study recommends strengthening support for women ecopreneurs through more inclusive policies and strategic partnerships to expand the impact of sustainable business ecosystems.
Tax Review of PT X's Income Tax and Value Added Tax to Assess Taxpayer Compliance
Revenue from the state expenditure budget originating from taxes is very influential on state financing. One of the supports for the growth of tax revenues is taxpayer compliance. One way to measure compliance is by conducting a tax review. In this study, a tax review was carried out using the research object, namely Corporate Taxpayer PT X which had been established since 2007. This company is engaged in wholesale trading selling electronic goods and other spare parts. The taxation aspects that will be examined are all Income Tax and Value Added Tax from 2018 to 2020. From the results of the review conducted, it will be seen the level of company compliance in implementing its tax rights and obligations. The research method used is a descriptive analysis study. This research was conducted by collecting data relating to all aspects of taxation in PT X and comparing the results of the implementation of taxation in PT X with the applicable laws and regulations. The results of the tax review that has been carried out, PT X is still not compliant because there are still errors in calculating income tax Article 21 and delays in depositing income tax Articles 21 and 23.
THE INFLUENCE OF ADVERTISING, SALES PROMOTION, AND PUBLIC RELATIONS ON CONSUMER LOYALTY IN THE ERA OF DIGITALIZATION
This study aims to determine how much influence advertising, sales promotion and public relations on consumer loyalty in purchasing products at CV. Jaya Bakery in Bandar Lampung. The independent variables used in this study are Advertising (X1), Sales Promotion (X2), Public Relations (X3) as well as Consumer Loyalty as the dependent variable. This type of research explanatory research with a quantitative paradigm. The population in this study are consumers who are followers Instagram CV. Jaya Bakery, the data was obtained from a questionnaire using a scale likert which is spread through google form to instagram social media via direct message. The sample in this study amounted to 391 respondents who were taken using the technique incidental sampling. The data in this study were analyzed using multiple linear regression analysis with the SPSS 29.0 tool. The results of this study indicate that variable advertising partially no significant effect on consumer loyalty, variable sales promotion partially significant effect on consumer loyalty, variable public relations partially significant effect on consumer loyalty. While the results are simultaneously variable advertising, sales promotion and public relations significant effect on consumer loyalty with value R Square of 52.7%.
THE INFLUENCE OF BRAND EXPERIENCE AND BRAND PERSONALITY REGARDING REPURCHASE INTENTIONS ESQA COSMETICS PRODUCTS
The cosmetics market is growing rapidly with innovation, influenced by lifestyle trends. Dependence on the use of cosmetics has become a daily habit, especially for generation Z women, who are considered important by the environment around them. This research aims to determine the influence of brand experience and brand personality on repurchase intention for ESQA Cosmetics. The research method used in this research is a quantitative method with a descriptive-causality type of research. Sampling was carried out using a non-probability sampling technique used, namely purposive sampling, a total of 346 consumer respondents who had used or purchased ESQA Cosmetics products among generation Z in Bandung City. The data analysis technique used was descriptive analysis and multiple linear regression analysis. The results of this research show that there is a significant influence between brand experience on repurchase intention on ESQA products and there is a significant influence between brand personality on repurchase intention on ESQA Cosmetics. Then brand experience and brand personality simultaneously have a significant effect on repurchase intention at ESQA Cosmetics. The contribution of influence from the brand experience and brand personality variables influences the dependent variable repurchase intention.
TREN KESEHATAN MENTAL DAN KAITANNYA DENGAN ETOS KERJA GENERASI Z DI ERA DIGITAL
Generation Z, the latest working generation born between 1995 and 2012, has grown amidst the advancement of the digital technology era. As a generation that coexists with technology and benefits from easy access to information, Generation Z demonstrates a heightened sensitivity to various forms of information available on social media, including the trending awareness of the importance of mental health. The increasing trend of mental health awareness within Generation Z significantly influences their work ethic. This research aims to assess the extent of the impact of mental health trends on the work ethic behavior of Generation Z in the professional world. The research employs a qualitative descriptive approach utilizing Systematic Literature Review methodology. The findings of this study reveal the substantial influence of mental health trends on the work ethic of Generation Z. Moreover, the outcomes contribute to a better understanding of how mental health awareness trends shape the work behavior of this generation in the workplace.
THE EFFECT OF CUSTOMER EXPERIENCE AND ELECTRONIC WORD OF MOUTH ON CUSTOMER INTEREST IN REPURCHASE MIE KOBER JEMBER
This study aims to determine the effect of customer experience and electronic word of mouth on customer repurchase intentions of Mie Kober Jember. The type of research used is explanatory research with a quantitative approach. The sample used was 120 respondents using a purposive sampling technique with the condition that the respondent had made a direct purchase or dined in at Mie Kober Jember, Karimata Branch twice or more. The results showed that the customer experience variable had a significant effect on customer repurchase intention of Mie Kober Jember. Meanwhile, electronic word of mouth variable has no significant effect on customer repurchase intention of Mie Kober Jember caused by the low level of discussion between customers on social media. Even so, together the variables of customer experience and electronic word of mouth have a significant effect on the repurchase intention of Mie Kober Jember customers.
PENGARUH TENDENSI KONSUMEN INDONESIA UNTUK MERASAKAN NOSTALGIA DALAM MEMPENGARUHI REAKSI EMOSI NOSTALGIA POSITIF YANG DIHASILKAN DARI IKLAN KODAK EASTMAN
Generation Z consumer interest in products and services that evoke feelings of nostalgia has grown since the COVID-19 pandemic took place. This is due to the social distancing policy which causes various psychological problems, such as; loneliness, anxiety, and depression. Nostalgia itself is believed to be a powerful antidote in overcoming this problem. This phenomenon is shown in one way or another in the rise of the analog photography trend, particularly through the boom in demand for Kodak films which are popular with Generation Z consumers who do not have personal references to nostalgic Kodak advertising content. Based on this research, it is proven that nostalgia proneness or consumers' tendency to feel nostalgic emotions will affect the intensity of nostalgic emotions generated through the nostalgic advertisements produced, even though they are historical in nature or they do not have personal experience with these advertisements. This research also proves that references and trends are one of the important factors for Generation Z consumers in Indonesia to have a strong tendency to feel nostalgia that is vicarious, especially in understanding the content of the Kodak advertisements they see.
ANALISIS PENERAPAN COST LEADERSHIP STRATEGY DI CV. MEKAR MANDIRI BANDUNG
The development of increasingly fierce competition in the printing industry has forced printing service businesses to lower their selling prices and look for cheap paper distributors. Growth and high market demand create new business opportunities for printing service businesses to increase customers and sales. This research is descriptive with the type of qualitative research. The research method used is descriptive analysis with a case study approach. The collection technique was carried out by interviews and observation. The data analysis techniques used in this study are external environmental analysis (PESTEL and the 5 Forces Model), internal environmental analysis (SWOT) and analysis of the Company's Cost Leadership strategy. Based on the research results, it can be concluded that the implementation of the Cost Leadership strategy by CV. Mekar Mandiri is good. The company has reduced costs to increase the company's competitiveness. The company is able to reduce operational costs and get low prices from suppliers so that the company can sell products to buyers at low prices. CV. Mekar Mandiri has chosen the right strategy, namely the Cost Leadership strategy. CV.Mekar Mandiri provides recommendations for what companies can do to make the company better, namely setting discounts that are categorized more clearly.
ANALISIS PENGARUH PEMASARAN 4A TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN ERIGO DI SHOPEE
Erigo is a popular local clothing brand in Indonesia. Erigo carries the concept of traveling with the theme of street style. Erigo's achievements are Top Local Brand & Top Fashion Brand from the Shopee Super Awards from September 2020 to December 2020, a MURI record for selling the most shirts online within one hour and participating in New York Fashion Week 2022. From a buyer's point of view, Erigo often skips things such as products that are not suitable for use, damaged, and exchanged, thus making consumers dissatisfied. The purpose of this study was to analyze the 4A marketing (acceptability, affordability, accessibility, and awareness) of the purchasing decisions of Erigo consumers at Shopee. Marketing 4A is a tool that helps marketers to align marketers’actions with the four important values that customers are looking for. This research method is descriptive research with a quantitative approach. Respondents totaled 100 people with the criteria of having bought Erigo products through the Shopee e-commerce platform. The results of the f-test indicate that the independent variable has a simultaneous effect on the dependent variable. The results of the t-test show that acceptability and accessibility do not have a significant effect and affordability
PENGARUH STRES TERHADAP PRODUKTIVITAS DENGAN BURNOUT SEBAGAI VARIABEL PEMODERASI DAN QUALITY OF WORK LIFE SEBAGAI PEMEDIASI PADA UNIVERSITAS KATOLIK PARAHYANGAN
Pada awal tahun 2020, Organisasi Kesehatan Dunia (WHO) menyatakan virus corona (COVID-19) sebagai wabah yang menjadi perhatian khusus di bidang kesehatan dalam skala internasional. Transisi normatif ini menyebabkan stres, kecemasan, burnout, dan depresi, yang dapat mempengaruhi produktivitas dan Quality of Work Life (QWL) seseorang. Dalam penelitian ini, sektor yang menjadi fokus penelitian adalah sektor pendidikan dari perspektif non-mahasiswa di tingkat Universitas. Tujuan dari penelitian ini adalah mengetahui dan menganalisis pengaruh stres kerja terhadap QWL dan produktivitas dengan burnout sebagai variabel moderatornya, serta membuat perangkat lunak yang dapat mengidentifikasi secara cepat hasil pengukuran, agar dapat memberikan feedback untuk pengambil keputusan atau pimpinan ditempat kerja. Data primer yang digunakan berupa kuesioner dan wawancara , serta data sekunder yang digunakan berupa data literatur yang digunakan untuk mendukung data primer. Pengumpulan sampel menggunakan teknik purposive sampling terdahap beberapa tenaga pendidik dan dosen di institusi pendidikan tingkat Universitas. Penelitian ini menemukan bahwa responden produktif lebih baik selama kebiasaan baru, dan kualitas pekerjaannya bisa dikatakan baik. Namun, mereka cukup kelelahan dengan standar baru yang fleksibel dan berubah mengikuti perkembangan kondisi saat ini.
Stress of Work, Quality of Work Life (QWL), Productivity, Burnout, Prototype
THE INFLUENCE OF LIFESTYLE PERSONALITY FACTOR ON PURCHASING DECISIONS TO HERDI HARDCASE BANDUNG CUSTOM PRODUCTS
Each individual certainly has different needs. This becomes the basis of consumer behavior in making purchasing decisions for the goods they need. One of them is about lifestyle. This study aims to determine whether lifestyle personality factors influence purchasing decisions, especially for Herdi Hardcase Bandung products. This study uses a descriptive quantitative research method. The sample of this study is determined by purposive sampling. Data analysis techniques used are validity test, reliability test, classical normality test, linearity test, simple linear regression analysis, t test, and determinant coefficient (R²) using SPSS v.26 The results of this study indicate that lifestyle personality factor has a significant effect on purchase decisions. The regression coefficient of the lifestyle variable is 26.245 and the significance is 0.003. So, the hypothesis in this research which states that lifestyle personality factor has a significant effect on the purchasing decision of Herdi Hardcase Bandung custom product is accepted.
RANCANGAN SISTEM INFORMASI BERBASIS HUMAN RESOURCES ANALYTICS PT. BANK X
PT. Bank X is a bank that has customers in Indonesia, which makes this bank on a local scale that only has branch offices in Indonesia. Banks with local scale have limited products such as loans and deposits. In the Covid-19 period, most Indonesian citizens preferred to save money and the consumptive rate decreased. This causes customers who want to save money also increase. Bank X requires to improve the performance of marketing staff by providing proper training. The research objective is to design an information system based on human resources analytics that can recommend appropriate training for marketing staff. This study uses descriptive analytical research types and case study research methods. The data collection was obtained through interviews, focus group discussion, and observations on information systems, developments and problems faced by PT. Bank X. Data analysis techniques use BPMN to describe the actual process that already exists and the proposed improvements for PT.Bank X. The results show information systems design based on HRA, which can recommend marketing staff who will be given training with the competencies required by the company. With this information system design, it is expected that companies can provide investment training to the right marketing staff.
Human Resources Analytics (HRA), Information Systems, Bank
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RANCANGAN HUMAN RESOURCES ANALYTICS UNTUK PELATIHAN KARYAWAN PEMASARAN PENJUALAN DI RESTORAN X
The increasing number of restaurants leads to competition in service, the restaurant will provide perfect service to keep consumers visiting again. The quality of reliable human resources in service, especially in the marketing and sales divisions, is the best way said restaurant owners according to restaurant representatives. Training and development will create quality human resources that adapt to service developments. These services are business-to-business and business-to-consumer which have different consumer characteristics. The research purpose is to examine human resource analytics information systems in determining prospective employees’ training with limited funds.. Interviews and focus group discussions were conducted in this study. A qualitative approach using the business challenge bundle method and business process model and notation is used to analyze the data. Data was collected from interviews and focus group discussion.There are five stages of the module. The first module is about the skill map, the second is the training map, the third is the performance map, the fourth is about the behavior map, and the fifth is the design of the Human Resource Analytics system which has been integrated from modules 1 to 4.
Human Resource Analytics, Competencies, Training, Performance, Behavior
PERISTIWA ENTREPRENEURIAL: TINJAUAN DAN PENGEMBANGAN PEMIKIRAN SHAPERO DALAM CERITA TIGA WIRAUSAHA DI BALI
The corpus of academic literature on entrepreneurship is progressing rapidly, which could lead to negligence for classical ideas that may still be pertinent and contextually necessary to be developed. The unanswered topic of what attributes attach to an entrepreneur and give rise to the label "entrepreneur" may be advanced after scholars revisit earlier theories. This study is a re-examination of Albert Shapero's notion of the displaced entrepreneur and his classical theory of entrepreneurial event, both of which have been useful in understanding the transition and intention of individual entrepreneurship: an artshop owner, a maker and an exporter of creative products. This study uses a qualitative technique to compare the experiences of three Bali-based creative product entrepreneurs. This study produces findings, confirmation of the crucial importance of prior employment, the potential entrepreneur's place of employment, and a crucial step in partnership building. The conclusions have significance for both theoretical and practical formulations of relevant and contextualised entrepreneurship development strategies.
Entrepreneurship, Entrepreneurial Experience, Storytelling
STOCK MARKET AMIDST THE COVID-19 PANDEMIC: A BIBLIOMETRIC STUDY
COVID-19 was declared a pandemic in March 2020 and wreaked havoc on the economy and business, including the stock market. This disruption has led various researchers to publish about the effects of the COVID-19 pandemic on the stock market. Due to the massive number of publications, this study reviews this novel research topic using bibliometric analysis. This study aims to identify thematic clusters, collaboration networks, and high-impact publications and research constituents. This study utilizes science mapping and performance analysis techniques such as co-authorship, bibliographic coupling, and citation analysis. This study merges data from Scopus and Dimensions database with R Studio bibliometrix package, which then are plotted using VOS Viewer and biblioshiny. The findings of this study are collaboration networks, thematic clusters, and a list of high-impact publications and research constituents. This study’s contribution is the intellectual and bibliometric structure of the COVID-19 and stock market research field. Based on these study, COVID-19 does not only affect the stock market negatively but also reveal the connectedness between the stock market and commodities.
PERANAN MEDIA SOSIAL DALAM MENGEMBANGKAN SUATU BISNIS: LITERATURE REVIEW
Nowadays, social media has become one of the important technologies that involved in human daily life including business. There are many benefits that entrepreneurs can get to develop their business by utilizing social media to communicate business. Thus, this research aims to determine the social media roles in developing business. This research used descriptive qualitative research method with Systematic Literature Review (SLR). The outcome of this research are social media has a role as a place for business development in marketing products through the marketing mix, increasing customer engagement of a business, increasing sales in the midst of covid-19 pandemic situations, and become a place for representing a business. Social media is also needed in advancing competition of local wisdom SMEs to support the Indonesian economy. So, social media is a way for entrepreneurs to develop their business.
Business communication, business development, social media, and role of social media
ANALISIS RASIO PERTUMBUHAN PREMI DAN RISK BASED CAPITAL TERHADAP RETURN ON ASSETS YANG DIMEDIASI OLEH RASIO BEBAN KLAIM PADA PERUSAHAAN ASURANSI
During the pandemic, many companies experienced the impact of the pandemic, including insurance companies. This study conducted with a quantitative approach with multiple linear regression analysis method using the SPSS 23. The sample in this study was determined by the purposive sampling method with the criteria of general insurance companies listed on the Indonesia Stock Exchange that reported interim financial statements in Q1 2019 to Q3 2021, so that a sample of 10 companies was obtained. The data obtained in this study are secondary data by downloading the interim financial statements of insurance companies on the Indonesia Stock Exchange website. Hypothesis testing in this study was carried out using the t test and Sobel test. The results of this study indicate that the ratio of premium growth and risk based capital have an effect on return on assets. Then the premium growth ratio and risk based capital have an effect on the claims expense ratio, while the claims expense ratio doesn’t have effect on return on assets and the claims expense ratio is able mediate the effect of the premium growth ratio and risk based capital on return on assets.
insurance, premium growth ratio, risk based capital, claims expense ratio, return on assets
INFRASTRUKTUR TEKNOLOGI INFORMASI UNTUK MENDORONG KNOWLEDGE SHARING INTENTION: STUDI KASUS SISTEM RUMAH SAKIT
The COVID-19 pandemic is forcing hospitals to share knowledge more frequently, so that medical staff have adequate capabilities to better treat patients. One of the tools that can support knowledge sharing activities is the availability of adequate information technology infrastructure. This study will describe the influence of hospital information technology infrastructure on knowledge sharing intention. This study uses quantitative methods with a purposive sampling technique. The data obtained were 45 employee respondents in the finance bureau and the procurement and logistics bureau at St. X Hospital. The results showed that the procedure dimension had the highest score and the network dimension had the lowest score in the information technology infrastructure variable. As for the knowledge sharing intention variable, the proximity dimension has the highest score and the type of knowledge has the lowest score. The results of the study which show that information technology infrastructure does not affect knowledge sharing intention, make the hospital must be able to fix an information technology infrastructure before continuing its development. One of them is by giving awards to employees who are active and regularly use information technology infrastructure facilities especially as a medium to share knowledge.
Information Technology Infrastructure, Knowledge Sharing Intention, Hospital System
ANALISIS CUSTOMER INTERFACE PADA SITUS WEB LEMONILO
The Internet has grown faster than nearly any other medium. Through website, online business can run and business owner doesn't have to spend more for renting shop, and the business process can run 24/7. Researchers interested in conducting research on one Online Grocery Website that quite popular in Indonesia, named Lemonilo. In this research, author is focusing on customer interface, online store using website platform also need to consider online shopper journey. When shopper buy things online, they want to easily finds thing they are searching for, it has to driving confidence (with rate and review) to make them want to buy and foremost it needs to apply easy payment. The purpose of this study was to describe and analyze the process of the Customer Interface on the website www.Lemonilo.com. In terms of E-commerce, Lemonilo already meet the standard of good customer interface, the content has good amount of information shopper might need, attractive photo products capturing real products, easy to navigate and easy payment process including payment option for shopper to choose from. They also provide apps for shopper to choose channel platform From the below analysis, the authors concluded the result that the site considered good.
Customer Interface, Lemonilo, Website, Business Process
STUDI LITERATUR: KESINAMBUNGAN ANTARA IMPLEMENTASI MODEL AISAS DENGAN KODE ETIK ARSITEKTUR INDONESIA
Digital business in Indonesia has been growing rapidly over the last few years. Google, Temasek, and Bain & Company forecast that the value of the digital economy in Indonesia will reach USD 146 billion by 2025, making up 40.22% of the total digital economy in Southeast Asia. This digital development occurs in several industries, one of which is the architecture industry. Indonesian architects began to conduct digital activities, especially for communicating with the public. The practice will develop the architectural industry, but there is an indication of problems related to violations of the Architectural Code of Ethics summarized by the Indonesian Architects Association (IAI). Some of the digital practices of Indonesian architects are suspected to have violated several components in the Code of Ethics. This can lead to the revocation of the STRA certification, which will cause problems with the legality of the practice of Indonesian architecture. Using the literature study method, this paper analyzes the components of the Architectural Code of Ethics with the digital practices of Indonesian architects which are summarized using the AISAS Model. The results of the paper show that with certain approaches, digital practices will not violate the Code of Ethics.
Architectural Code of Ethics, AISAS Model, STRA, Indonesian Architects Association (IAI)
PENGARUH LITERASI KEUANGAN DAN RISK ATTITUDE TERHADAP KEPEMILIKAN ASURANSI JIWA
Public understanding of insurance ownership is proven to be shallow, which can be seen from the low insurance literacy index in Indonesia. The same thing is also shown by the small number of people who already have insurance at a young age. Insurance ownership is also influenced by people's attitudes toward reducing and managing risk. This study aims to examine the effect of financial literacy and risk attitude on life insurance ownership. This study is an associative research by taking 124 respondents who own life insurance. Data was collected through a google form questionnaire and processed using a Likert scale. The data were then analyzed by logistic regression IBM SPSS Statistics 18. The results showed that financial literacy had a significant effect on life insurance ownership, while risk attitude had no significant effect on life insurance ownership. Risk Attitude has no effect on insurance ownership because people prefer low premium values. On the other hand, insurance ownership can still be increased by increasing public awareness of the uses and benefits of insurance, especially for planning and managing personal finances.
Financial Literacy, Risk Attitude, Life Insurance Ownership
RE-DESIGN SISTEM ANTRIAN UNTUK MENGOPTIMALKAN WAKTU ANTRIAN: STUDI KASUS JNE CABANG KOTA MAKASAR
This research is a case study on a shipping company in Indonesia. Queue service is one of the determinants of the success of the shipping company. This research is aimed at optimizing the waiting time of the queuing system at JNE Mataram City branch. The data used in this study is the result of direct observation of the object of research and interviews with the company. The model used in this research is the M/M/S Model (Multiple Channel Query System), and data processing using POM-QM software for Windows. The data used in this study are categorized into two categories, namely service data during peak and off-peak hours. The results showed that the service counter in the rush hour service category at JNE Mataram City Branch was not optimal because the standard target set by the company was still far from being achieved. The customer queue service target of six minutes is still far from the current practice of service time which takes an average of 15 minutes. The suggestion of this research is to redesign the service system of JNE counter service at the Mataram City branch by adding three counters to produce more optimal customer queue time.
PEMELIHARAAN KOREKTIF MESIN CETAK OFFSET 4 WARNA PADA CV. ARIES ANUGRAH KARYA UTAMA
This study aims to analyze the corrective maintenance of the 4 Color Offset Printing machine at CV.Aries Anugrah Karya Utama. Another goal is to find out to what extent the corrective maintenance of the 4 Color Offset Printing machine has been running effectively and efficiently. The method used in this research is descriptive with a qualitative approach, using purposive sampling technique. The technique of collecting data by doing observation, interview and documentation, to test the validity and reliability by using triangulation of sources, triangulation of techniques and time triangulation. The results of this study indicate that the availability of corrective maintenance has not reached the predetermined target which has a percentage of less than 90%. In corrective maintenance preparations it was found that the preparation of spare parts was not optimal due to incomplete inventory, furthermore the documentation and corrective maintenance procedures were not optimal. In this case there is still much that needs to be improved in the corrective maintenance of the 4 color offset printing machine on CV.Aries Anugrah Karya Utama , such as corrective maintenance preparation needs to be improved, corrective maintenance procedures need to be designed properly and corrective maintenance documentation needs to be better managed.
Maintenance, Corrective Maintenance, Availability
ANALISIS REAKSI PASAR MODAL INDONESIA TERHADAP PENETAPAN UNDANG UNDANG CIPTA KERJA TAHUN 2020
The 2020 Job Creation Law of Indonesia (Ciptaker), which was passed on October 5, 2020, is considered to have a positive impact on the Indonesian capital market. The insights in the stipulation of the Job Creation Act are well utilized by investors in making investment decisions. This research aims to analyze the reaction of the Indonesian capital market by observing the movement of stock prices and stock trading volume. The movement of stock prices is used to examine whether there is an abnormal return, while the trading volume is used to see whether there is an increase in trading volume activity. This research uses an event study method with an observation period of 21 days consisting of 10 days before and 10 days after the announcement of the 2020 Job Creation Act stipulation. The sample consists of 14 manufacturing companies whose shares are listed in the LQ 45 Index with certain criteria. The results show that there was no difference in the average abnormal return between before and after the announcement of the 2020 Job Creation Act stipulation. However, there was a difference in the average trading volume activity before and after the 2020 Job Creation Act announcement.
Abnormal Return, Trading Volume Activity, Undang Undang Cipta Kerja
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PENGARUH KARAKTERISTIK PERUSAHAAN TERHADAP CSR PERUSAHAAN PERTAMBANGAN TERDAFTAR DI BEI PERIODE 2017-2019
Social responsibility is a contribution from a company as a corporate responsibility to the community. Public limited companies that are listed on the Indonesia Stock Exchange (BEI) should disclose their social responsibilities. Especially in the industries that are related to natural resource processing, it is required in Law number 4 of 2009 concerning mineral and coal mining Article 108 (1) to carry out social responsibility. Disclosure of information consists of mandatory and voluntary disclosures. Financial information is a mandatory disclosure. This disclosure of company financial information triggers this research that focuses on the characteristics of the company. This research focuses on the effect of firm characteristics with dimension of company size, board member size, and managerial ownership. This research was conducted on mining companies in Indonesia listed on the BEI for the period 2017–2019. The results prove that the total assets of the company, the size of the board of directors, and managerial ownership have a partial influence on the implementation, and disclosure of social responsibility. Based on the simultaneous testing, the size of the company, the size of the board of directors, and managerial ownership have a significant effect on the disclosure of social responsibility.
Company Size, Board of Directors Size, Managerial Ownership, Social Responsibility (CSR)