PENGARUH SYSTEM QUALITY, INFORMATION QUALITY, SERVICE QUALITY, DAN SECURITY CONTROL TERHADAP USER SATISFACTION

Abstract

User satisfaction is the level of satisfaction that can be felt on the product or service after the user to compare with what was expected, which means that users will be satisfied if they get more than what users expect from the product or service. User satisfaction in the world of e-commerce is important and becomes a business opportunity such as selling various products and services. Easy access to the internet is one of the changes in people’s behavior in the world of e-commerce. One application that implements e-commerce is Shopee which makes buying and selling transactions easy and can be used via mobile devices.

This study aims to determine the effect of system quality, information quality, service quality, and security control on user satisfaction with accounting information system. This study uses quantitative methods and data collection is done by collecting questionnaires. The result showed that the independent variables system quality, information quality, service quality, and security control partially and joint affect user satisfaction, which is indicated by a significance value smaller than the probability value of 0,05 (5%). These variables also have an influence on user satisfaction of 67,1% while 22,9% is explained by other factors outside of these variables.