Mengelola Pekerja Pengetahuan

Abstract

A growing belief has emerged that effectively managing knowledge can enhance per-
formance. Prosperity now depends less on access to physical resources and more and
more on the ability to create economically useful new ideas. Knowledge is a central
feature of post-industrial societies. The significance of knowledge as a vital resource
for the world’s economies has been underlined; it forms the basis for innovation and
economic success. Knowledge has become the most important basis for competition.
More organizations core competencies will center around managing knowledge and
knowledge worker. Knowledge management is the strategy for creating, accessing
and supporting this vital resource. The task of knowledge worker is acquisition,
creation, packaging, or application of knowledge. However, the nature of knowledge
work is different from administrative and operational work and that the people who
perform it resist structured approaches. Hence, a viable approach critically needed
for improving knowledge work.
Keywords: knowledge management, knowledge work, knowledge worker