• Florencia Judith Widyarini PT. Graha Seribusatu Jaya
  • Yoke Pribadi Business Administration Department, Parahyangan Catholic University
  • Angela Caroline Business Administration Department, Parahyangan Catholic University
  • Agus Gunawan Business Administration Department, Parahyangan Catholic University



Information Technology Infrastructure, Knowledge Sharing Intention, Hospital System


The COVID-19 pandemic is forcing hospitals to share knowledge more frequently, so that medical staff have adequate capabilities to better treat patients. One of the tools that can support knowledge sharing activities is the availability of adequate information technology infrastructure. This study will describe the influence of hospital information technology infrastructure on knowledge sharing intention. This study uses quantitative methods with a purposive sampling technique. The data obtained were 45 employee respondents in the finance bureau and the procurement and logistics bureau at St. X Hospital. The results showed that the procedure dimension had the highest score and the network dimension had the lowest score in the information technology infrastructure variable. As for the knowledge sharing intention variable, the proximity dimension has the highest score and the type of knowledge has the lowest score. The results of the study which show that information technology infrastructure does not affect knowledge sharing intention, make the hospital must be able to fix an information technology infrastructure before continuing its development. One of them is by giving awards to employees who are active and regularly use information technology infrastructure facilities especially as a medium to share knowledge.


Afandy, D., Gunawan, A., Stoffers, J., Kornarius, Y. P., & Caroline, A. (2022). Improving Knowledge-Sharing Intentions: A Study in Indonesian Service Industries. Sustainability, 14(14), 8305.

Alshurah, M. S., Zabadi, A. M., Dammas, A. H., & Dammas, D. H. (2018). Impact of organizational context & information technology on employee knowledge sharing. International Journal of Business and Management, 13(2), 194-207.

Cabrera, E. F., & Cabrera, A. (2005). Fostering knowledge sharing through people management practices. The international journal of human resource management, 16(5), 720-735.

Casimir, G., Ng, Y., & Cheng, C. (2012). Using IT to share knowledge and the TRA. In Journal of Knowledge Management. 16 (3). 461– 479.

Davis, J., Kettinger, W., & Kunev, D. (2009). When users are IT experts too: the effects of joint IT competence and partnership on satisfaction with enterprise-level systems implementation. European Journal of Information Systems, 18(1), 26-37.

Ding, G., Liu, H., Huang, Q., & Gu, J. (2017). Moderating effects of guanxi and face on the relationship between psychological motivation and knowledge-sharing in China. Journal of Knowledge Management.

Dong, T.P., Hung, C.L., & Cheng, N.C. (2016). Enhancing knowledge sharing intention through the satisfactory context of continual service of knowledge management systems. InformationTechnology & People.

Fischer, G., Lundin, J., & Lindberg, J. (n.d.). Rethinking and reinventing learning, education and collaboration in the digital age-from creating technologies to transforming cultures. International Journal of Information and Learning Technology, 37(5), 241-252.

Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge management: An organizational capabilities perspective. Journal of management information systems, 18(1), 185-214.

Jabbouri, N. I., Siron, R., Zahari, I. B., & Khalid, M. (2016). Impact of information technology infrastructure on innovation performance: An empirical study on private universities in Iraq. Procedia Economics and Finance, 39, 861–869.

Joseph, B., & Jacob, M. (2011, March). Knowledge sharing intentions among IT professionals in India. In International Conference on Information Intelligence, Systems, Technology and Management (pp. 23-31). Springer, Berlin, Heidelberg.

Kmieciak, R. (2020). Trust, knowledge sharing, and innovative work behavior: empirical evidence from Poland. European Journal of Innovation Management, 24 (5), 1832-1859. 0134

Kucharska, W., & Erickson, G. S. (2019). The influence of IT-competency dimensions on job satisfaction, knowledge sharing and performance across industries. VINE Journal of Information And Knowledge Management Systems

Laudon, K. C., & Laudon, J. P. (2020). Management Information Systems: Managing The Digital Firm. Pearson Education.

Lee, A., Neilson, J., Tower, G., & Mitchell Van der Zahn, J. W. (2007). Is communicating intellectual capital information via the internet viable? Case of Australian private and public hospitals. Journal of Human Resource Costing & Accounting,11(1),53-78.

Lee, H., & Choi, B. (2003). Knowledge management enablers, processes, and organizational performance: An integrative view and empirical examination. Journal of management information systems, 20(1), 179-228.

Lewis, B. R., & Byrd, T. A. (2003). Development of a measure for the information technology infrastructure construct. European Journal of Information Systems, 12(2), 93-109.

Mao, H., Liu, S., Zhang, J., Zhang, Y., & Gong, Y. (2020). Information technology competency and organizational agility: roles of absorptive capacity and information intensity. Information Technology & People

O'Brien, J. A., & Marakas, G. M. (2008). Introduction to Information Systems (14th edition)

Palacios‐Marqués, D., Peris‐Ortiz, M., & Merigó, J. (2013). The effect of knowledge transfer on firm performance: An empirical study in knowledge‐intensive industries. Management Decision, 88.

Pérez‐López, S., & Alegre, J. (2012). Information Technology competency, knowledge processes and firm performance. Industrial Management & Data Systems, 39, 88.

Ryu, S., Ho, S. H., & Han, I. (2003). Knowledge sharing behavior of physicians in hospitals. Expert Systems with applications, 25(1), 113-122.

Sekaran, U., & Bougie, R. (2016). Research Methods For Business: A Skill Building Approach. John Wiley & Sons

Siemsen, E., Balasubramanian, S., & Roth, A. V. (2007). Incentives that induce task-related effort, helping, and knowledge sharing in workgroups. Management Science, 53(10), 1533-1550.

Sugiyono. S. (2011). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.

Sugiyono, S. (2012). Memahami Penelitian Kualitatif. Bandung: ALFABETA.

Sugiyono, S. (2013). Metode Penelitian : Pendekatan, Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.

Sugiyono, S. (2014). Metode Penelitian Kualitatif Kuantitatif dan R&D. Alfabeta.

Tseng, S. M. (2017). Investigating the moderating effects of organizational culture and leadership style on IT-adoption and knowledge-sharing intention. Journal of Enterprise Information .

Umar, H. ( 2011). Metode Penelitian Untuk Skripsi dan Tesis Bisnis Edisi 11. Jakarta: PT Raja Grafindo Persada.

Wang, W. T., Wang, Y. S., & Chang, W. T. (2019). Investigating the effects of psychological empowerment and interpersonal conflicts on employee's knowledge sharing intentions. Journal of Knowledge Management

Yao, J., Crupi, A., Di Minin, A., & Zhang, X. (2020). Knowledge sharing and technological innovation capabilities of Chinese software SMEs. Journal of Knowledge Management, 24 (3) , 607-634.

Zhang, X., Liu, S., Chen, X., & Gong, Y. (2017). Social capital, motivations, and knowledge sharing intention in health Q&A communities. Management Decision